Refund Policy

Refund Policy

At My Store, we value customer satisfaction and strive to provide high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we are committed to helping you through a simple and fair refund process.

Refund Eligibility

Customers may request a refund within 30 days after receiving their order. To be eligible for a refund, the item must be unused, in its original condition, and returned with the original packaging, accessories, and any included documentation.

Products that are damaged due to customer misuse, improper handling, modification, or normal wear and tear may not qualify for a refund.

Return Request Process

To request a refund, please contact our customer support team with the following information:

  • Order number
  • Customer name
  • Email address used for the purchase
  • Reason for requesting a refund
  • Photos or other evidence if the item arrived damaged or defective

Please send your refund request to:

Email: Support@outlandcampeo.shop
Phone: +1 864-490-1603

Our customer service team will review your request and provide further instructions regarding the return process.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is incorrect.
  • The product arrives damaged.
  • The product has a verified manufacturing defect.

Returned items should be shipped using a trackable shipping service. My Store is not responsible for packages lost during the return shipment process without valid tracking information.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method used during checkout. Please allow additional processing time for your bank, credit card company, or payment provider to complete the transaction.

Refunds generally appear within 5–10 business days after approval, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Please provide clear photos or videos showing the issue so our team can evaluate and assist you with a replacement, refund, or other suitable solution.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Items returned after the 30-day return period.
  • Products damaged by customer misuse.
  • Items without original packaging or missing components.
  • Clearance or final-sale items where applicable.
  • Gift cards or promotional credits.

Order Cancellation

Customers may request order cancellation before the order has been processed or shipped. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

Contact Information

If you have any questions regarding our Refund Policy, please contact us:

My Store
Owner: TORRIE JACKSON
Address: 100 Overbrook Dr APT 240, GAFFNEY, SC 29340, United States
Email: Support@outlandcampeo.shop
Phone: +1 864-490-1603

We appreciate your trust and are committed to providing a positive shopping experience for every customer.