Shipping Policy
At My Store, we are committed to providing customers with a smooth, reliable, and convenient shopping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing Time
All orders placed through outlandcampeo.shop are carefully reviewed and processed by our team.
Orders are typically processed within:
1–3 business days
Processing time includes order verification, quality checks, product preparation, and shipment arrangement.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, promotional events, or unexpected circumstances, processing times may take slightly longer.
Shipping Time
After your order has been processed and shipped, estimated delivery times are:
Standard Shipping:
5–12 business days
Delivery times may vary depending on your location, shipping carrier conditions, weather conditions, customs procedures, and other factors beyond our control.
The estimated delivery time begins after your order has been shipped, not from the date the order is placed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
You may use the tracking details provided to monitor your package’s delivery progress.
Please allow up to 48 hours for tracking information to become active after shipment confirmation.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review your:
- Full name
- Shipping address
- Apartment or unit number
- City
- State or province
- Postal code
- Contact information
My Store is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
Lost, Delayed, or Stolen Packages
Once an order has been successfully shipped and handed over to the shipping carrier, delivery responsibility is shared with the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact us as soon as possible. We will work with you and the shipping carrier to investigate the issue and provide appropriate assistance.
Please note that My Store cannot guarantee replacement or refunds for packages confirmed as delivered by the shipping carrier.
International Shipping
If international shipping options are available, customers may be responsible for any customs duties, import taxes, or additional fees required by their country.
Customs policies and fees vary by destination, and My Store has no control over these charges.
Order Changes & Shipping Updates
If you need to update your shipping address or make changes to your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify the order details.
Contact Information
If you have any questions about shipping or delivery, please contact our customer service team:
My Store
Owner: TORRIE JACKSON
Address: 100 Overbrook Dr APT 240, GAFFNEY, SC 29340, United States
Email: Support@outlandcampeo.shop
Phone: +1 864-490-1603
At My Store, we are dedicated to providing dependable service and ensuring your order arrives safely and efficiently.